Our FAQs

What is an 'Interactive Employee Pass'?

Employees can open their virtual work pass within the OnePal iOS and Android app similarly to how the use virtual passes already.

Depending on how you have configured employee passes, they will be able to scan smart security systems with a QR code or barcode to enter different parts on the workplace. They will also be able to digitally sign in and out of the workfplace, replacing paper sign-in forms used for fire safety.

Employees will also be able to do other smart things within their pass directly, such as sending anonymous notes to HR, messaging their line manager, and seeing their available employee perks following recent appraisals.

What is Digital Sign-in?

As employees sign in and out digitally via their Interactive Employee Pass, you will be able to see these as recent updates in via the HR module. This will enable you to replace paper fire safety forms, providing you visibility on when your team members have left the building, even from the mobile version of your OnePal app.

Can I set PTO and Employee Rewards?

Yes, you can update the latest number of PTO days available to your team members. They will be able to see this from within their profile section within the mobile app, giving you an opportunity to add additional PTO days as rewards following a recent appraisal.

Even for employees who only have access for a virtual work pass, they will be able to see their latest employee perks available to them based on their tier you have placed them in, and the offers you have configured.

What are Anonymous Notes?

Employees are able to send an anonymous note to HR directly from within their virtual work pass. This provides employees as hassle-free method of raising a concern or reporting a breach in compliace, enabling HR to address the issue discretely before it escalates to outside of the organisation.

For team members who are assigned access to the HR module, they will be able to see these anonymous notes appear in a dedicated page, enabling them to address these concerns.

Anonymous notes can also be sent as an idea related to a specific project or topic. These notes are then displayed directly from within projects related to this topic, supporting project managers with access to the Tasks module. Moroever, employee rewards can also be offered to incentivise workers outside of the office to share ideas and observations as they work in the field.

Can I Assign Tasks and Projects to my Team Members?

Yes. If you provide your team member access to the Tasks module, you can assign them simple Todos, and collaborate with them on multi-step projects from within a simple mobile interface.

Unlike traditional project management tools, this module is mobile-first and is designed for you and your team to collaborate over projects while on the go without compromising functionality.

Can I Create SOPs and Processes for Team Members to Access?

Yes. You can create multi-step SOPs, attach media and even voice recordings. This enables all team members with access to the Processes module to view the latest processes and policies in your organisation.

In addition, you can configure each step within a process to link to secure external cloud files and folders that you configure separately via the Files module. In practical terms, this enables you to:

Create all the SOPs and training content you need, each with links to the different cloud files and folders requiring their own level of permission.
Prepare the cloud office account for your new hire (i.e. Office 365 or Google Workspace), complete with their unique access of folders and files in your company SharePoint.
Onboard a new employee and assign them to a pre-created onboarding and training plan in just a couple of clicks, knowing that they will only be able to open resources that they have permission to access based on the separate settings of your cloud office provider.

What is Cloud Folder Control?

Employees who have access to the Files module will be able to create links to important cloud folders from across a range of cloud office and ERP platforms (i.e. having links to Microsoft SharePoint and Google Workspace). This keeps your IT setup for remote file management flexible and platform agnostic as your requirements evolve.

This then enables employees with access to the Processes module to link these files into steps within a Process or Policy, ensuring that Team Members always have access to resources that are up-to-date and secure.

Can I use the HR Module for Recruitment?

Yes. You can ask your candidates to create a quick account in the OnePal app and update the links within their Portfolio module. This will enable you to search for candidates, add them as prospects, organise them according to progress stage; but then also view their latest portfolio links as you make a deicison.

You can also set candidates at the interview stage to receive a virtual visitor pass to support them with opening the barrier to the parking lot and providing resources relevant to their visit.

What is a Team Plan?

A Team Plan is a contract that enables you to offer your employees a virtual pass and business modules depending on the needs of your organisation. The effective annual or monthly fee is set based on the number of your employees, and the different features that your employees need.

For example, 80 of your team members may only need the basic employee pass functionality, with 20 of your remaning employees requring more business modules.

Once you activate your account using your licence key, you will able to add your team members and assign them the modules best suited to their role, provided you stay within the agreed number of licences within your Team Plan Contract.

What is a Free Plan?

If you are interested in a Team Plan and/or a Visitor Plan, you can create a free account via our website. This will enable you to begin creating content such as Group Tasks, Processes and Passes, but you will not be able to add team members or set any digital passes to public.

This option is recommended for creating some items that your employees will need to get started in using your system, and for getting familiar with its functionality. However, a free plan is expected to be temporary, for businesses getting ready for a paid plan, and will be deactivated if accessed by multiple team members.

What is a Visitor Plan?

A Visitor Plan enables you to offer your membership customers a virtual pass. This provides an experience that is familiar to those having used virtual wallet passes before, but with additional features.

Members will be able to show their virtual pass to gain entry, or even open turnstiles to the venue lot depending on which access methods you have configured. They will also be able to see offers appear dynamically within their pass, encouraging them to re-visit and consider additional products during their stay. Like employee passes, you create visitor passes from within the Spaces module, and then set them to public so that your members can begin applying for a digital version of their existing membership.

To enable this functionality, you can request a Visitor Plan. The effective annual or monthly fee will be based on a percentage of your average annual membership revenue.

Can I Customise the Branding of my Visitor Passes?

Yes. As you create a visitor pass within the Spaces module, you can customise the colour of your buttons used for information links, as well as the cover image.

The layout of the pass is designed to work with a range of applications, while appearing familiar to the customer based on their experience with past digital wallets.

How do my Members Apply for a Digtial Version of their Membership Pass?

If not lost or stolen, your members will likely already have a paper membership card with their long-digit Member ID. Once they have quickly created a OnePal account, they can search for your available pass and apply by entering their claimed ID number.

Your admin team will then see this application from within the Spaces module, where they will be able to confirm the identify of the membership holder via their email, and then approve the application. Alternatively, your admin team may choose to approve the application, but then verify ID when they next visit the venue, and then deactivate their pass if required.

Once approved, the membership holder will see their virtual pass appear on the homescreen of their OnePal app, enabling them to use their virtual membership pass right away.

What are Dynamic Offers?

You can create tiers and offers within those tiers from within the Spaces module. This will enable you to assign individual passholders to different tiers depending on factors such as past commitment.

For example, you could greet a family visiting your venue following their first visit and inform them that they are being upgraded to the next tier for when they visit next time. This means that their pass with update with the new offers (i.e. 'free coffee on each visit') to encourage them to return.

Dynamic offers can be set to link to separate information pages, payment links and whichever resources are required for your venue. In addition, you can set different offers to appear depending on the gate or area of the venue your customers are visiting.

Can Visitors Select a Space as they Arrive using Real-time Availability?

Yes. Visitors can be on their way to the venue, and select from the spaces available depending on the area of the venue they will be entering. This availability data is synced in real-time based on interactions with passholders, and you as the operator within the Spaces module.

Do I need to Configure any Hardware or APIs?

No. Our integrated app approach means that you do not need to sync customer details with the hardware such as the CPMS or security control system provider. This means that even venues with no installed gate control systems can still provide real-time occupancy and security verification upon entry.

What if my parking lots or seating areas are already reserved by another system?

We recommend keeping designated seating or parking areas for your membership customers separate from one-time ticket buyers, which likely fits within your approach of offering exclusive areas for VIP customers or employees.

This could mean that you make certain spaces (i.e. front-row seats in a cinema) unavailable for prebook within your existing online booking system, but available to reserve for members with a virtual membership pass.

This also provides you the flexibility of continuing to use your existing online booking system for taking payments for one-time tickets and managing occupancy for those purchases, but then also taking payments for your memberships where the occoupancy for those memberships is managed by OnePal virtual pass holders.

Do you recommend prebook systems to support one-time tickets and payments?

Yes. We do recommend partners who provide a complete online payment and reservation system that is perfectly suited to one-time ticket sales. This can then work in conjunction with the OnePal system that provides a digital version of their membership pass for customers who have already paid for their membership.

Can Visitors join a Virtual Waiting List?

Yes. If visitors do not see any preferred spaces available, they can join your virtual waiting list from within their virtual pass. The customer will then be able to see their progress through the waiting list, which will indicate when it is their turn to arrive at the gate and ask to be let in and directed to a space that is available.

This removes the need for standing in line, frustrated customers and lost sales opportunities. Instead, customers can now join the line for a busy gate, and spend their time waiting in other nearby parts of the venue.

Do you support all Industries?

OnePal can support most applications, from the small venue with no access control hardware through to larger venues that operate multiple systems for different designated areas.

However, there are venue types such as Airports and certain Engineering workplaces that were are unable to support due to partnerships with other software providers and our participation with research departments. If we are unable to support your venue, we may recommend an alternative provider instead.

Do you take Commissions on Membership Sales or Up-sells?

No. We take no commissions. All payment are handled by your separate online payment system of choice.

Will Implementing this System Increase Sales from Membership Holders by 25%

Yes. Let us take a look at a couple of factors:

Your membership customers will expect membership price to be corrected for inflation over time, and this is often part of their membership agreement. This means you could already increase the price of your memberships by the same percentage charged to you as part of your Visitor Plan, effectively paying for the cost of running digital membership passes. The additonal futuristic features offered through your virtual membership pass could justify a further increase in your existing membership prices.

A significant portion of your membership base is lost each year through a lack of differentiation from competitors, or a lack of understanding of the unique benefits and experiences that make your venue unique. This is corrected by making a virtual version of their membership pass available, recovering this lost revenue.

The dynamic offers within your virtual membership pass can be used to upsell additional experiences within your venue. For example, including a 'free desert' as an offer is likely to encourage your visitor and their family to consider dining at your on-site restaurant for an entire meal; or including an offer for '10% off premium rides' could encourage visitors to pay for an additional experience that requires an additional payment. Visitors enjoy these custom recommendations, and this can result in a significant increase in spend per visit.

How Quickly can I Set up my Membership Passes?

Once you haved completed the commercial stage and have obtained your activation code, your team will be able to set up your configuration within as little as 7 days. Based on experience with previous implementations, it will make sense for your team to implement your solution according to the phases below, with a minimum of one day per stage:

Stage 1- Contract & SLA: At this stage, we will complete the signed contract, confirm receipt of the first instalment as part of your payment planed, and establish a support call schedule based on your SLA.

Stage 2- Providing your Activation Code: Once we provide your activation code, you can set up your business account and activate your account within a couple of clicks.

Stage 3- Creating your Passes: Once you have activated your account, you can then create your virtual passes within the Spaces module, where you will need to set your branding and custom text fields. You will then need to set up your offer tiers and offer items, which can be done quickly provided you have the images, text name and links ready. At this stage, you may wish to create an online questionnaire that will be shared to your member base (see Stage 9).

Stage 4- Setting Gates & Assets: Once your draft membership passes are saved, you will then need to add your zones, gates and spaces. This will also involve generating the day codes for each gate, or uploading the multi-use QR code or barcode images for each gate using the IDs obtained from the CPMS or gate security system already in place. In addition, this phase may also involve informing your operations team on the schedule they will need to follow for manually updating these codes for each gate and any other test.

Stage 5- Preparing Business Files: At this stage, you may choose to prepare the Folders module, the Processes module and create some Group Tasks that are ready for your team to engage with once you add them to the platform.

Stage 6- Onboarding your Team: You will then invite your team members to create a OnePal account so you can then add them as a staff member within your organisation. This stage will include assigning the appropriate modules to each team member depending on what they will need to access and the licences available in your contract.

Stage 7- Gate Testing: At this stage, you may publish your virtual membership passes before informing your membership base for testing. This could involve asking your colleagues to request a virtual membership pass and test whether the pass method opens the turnstile, door or barrier as expected.

Stage 8- Preparing Promotional Material: Once you have completed your tests, you may choose to dedicate a stage for preparing commercial material for informing your member base that a new digital version of their membership pass is available, along with its benefits. You may choose to develop these campaign images with your own design team, or we can support you with several templates depending on the SLA.

Stage 9- The Pilot with Modifications: This final stage will be focused on promoting your virtual membership pass and gauging feedback from any responses provided by the questionnaire. In tandem with this collected feedback, you may choose to make modifications to your offers displayed for different tiers and the access method for certain gates. This stage may last up-to 3 months, as you begin to see the differences in spending patterns and group sizes when reviewing transaction data with your Revenue Manager.

Continual Support: This stage will involve discussing your progress and feedback during our scheduled support calls, suggesting new recommendations based on customer feedback to your offers, and collaborating with hardware suppliers to instal new access gates and turnstiles that can integrate with the functionality of your passes.